Return policy

Petzeal Return Policy

At Petzeal we strive to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, please review our return policy detailed below.

  1. Return period : You have 30 days from the date of purchase to return the item to us. After this period, we are unfortunately unable to offer a refund or exchange.

  2. Conditions for return :

    • The item must be in the same condition you received it: new, unused and in its original packaging.
    • A receipt or proof of purchase is required to make a return.
  3. Items excluded from return : Some types of items cannot be returned for health or safety reasons. This includes, but is not limited to: food, flowers, intimate products, flammable liquids.

  4. Refund Process : Once we receive and review the returned item, we will send you an email notifying you if the refund has been approved or rejected. If approved, the refund will be processed and automatically applied to your original payment method.

  5. Sale Items : Only full-price products are eligible for cashback. Sale items are non-refundable and non-exchangeable.

  6. Return costs : You cover the shipping costs to return the item. These costs are non-refundable.

  7. Contact : If you have any questions about our returns policy, please contact us at: luviol.com @gmail.com