Return policy


SIRET number: 950 904 730 00013

Petzeal Returns and Refunds Policy:

At Petzeal, we do everything we can to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, please review the return policy detailed below.

1 Return period: You have 30 days from the date of purchase to return the item to us. After this period, unfortunately we will not be able to refund or exchange the item.

2 Return conditions:

The item must be in the same condition as you received it: new, unused and in its original packaging.
A receipt or proof of purchase is required to make a return.
3 Items excluded from return: Certain types of items cannot be returned for health or safety reasons. This includes, but is not limited to: food, flowers, intimate products, flammable liquids.

4 Refund Process: Once we have received and inspected your returned item, we will send you an email notifying you whether your refund has been approved or rejected. If approved, the refund will be processed and automatically transferred to your original payment method.

5 Sale Items: Only full price items will be refunded. Sale items are not refundable or exchangeable.

6. Return costs: Shipping costs to return an item are your responsibility. These expenses are not refundable.

7 Contact: If you have any questions about our return policy, please contact us at: l