General Regulations

General Regulations Address of the company headquarters: 18 RUE JACQUELINE AURIOL, DOGNEVILLE, FRANCE

SIRET number: 950 904 730 00013

Store Regulations - Petzeal

  1. Introduction Welcome to the Petzeal online store, intended for animal lovers. This regulation regulates the use of our website and services. By using our site, you agree to these terms.

  2. User Account 2.1. You can create a user account to access some features of the site. 2.2. You are responsible for maintaining the confidentiality of your access data. 23. You agree to provide accurate information during registration.

  3. Products and Orders 3.1. We offer a variety of high-quality animal products. 3.2. You can place orders by adding products to the cart and following the checkout process. 3.3. Product prices are indicated in euros.

  4. Privacy Policy 4.1. Your personal data will be processed in accordance with our Privacy Policy. 4.2. We protect your data, but no data transmission over the Internet is completely secure.

  5. Delivery and Return 5.1. If the item was marked as a gift and was sent directly to you, you will receive a voucher for the value of the refund. 5.2. The costs of returning the product are the responsibility of the Buyer.

  6. Excluded Products 6.1. Returns are excluded for some products, such as food, flowers, intimate products, hazardous materials and flammable liquids.

  7. Returns 7.1. Returns can only be made for items paid in full. 7.2. It is not possible to return discounted items. 7.3. In case of delay or problems with payments, please contact us at luviol.com@gmail.com

  8. Deadlines and Contact 8.1. Depending on the country of residence, delivery time for the replacement product may vary. 8.2. Our regulations establish a period of 30 days for returns. If it has been 30 days from the date of purchase, unfortunately we cannot offer a refund or exchange. 8.3. If you have questions or concerns, contact us at luviol.com@gmail.com

  9. Responsibility 9.1. We strive to provide accurate information, but we cannot guarantee its accuracy. 9.2. We are not responsible for indirect or secondary damages.

  10. Change of Regulation 10.1. We reserve the right to change these regulations at any time. 10.2. Changes will be posted on the site and will take effect immediately.

  11. Application of the Law 11.1. This regulation is subject to current French legislation. 11.2. Any dispute will be resolved by the competent courts.

We ask that you carefully familiarize yourself with our regulations before using our site. By continuing to use our site, you agree to these terms.